ASTRA BLOG
AI receptionist vs human vs IVR — honest math
| Astra AI | Human | IVR | |
|---|---|---|---|
| Monthly cost | Rs.2,499 | Rs.15–25k | Rs.3–5k |
| Availability | 24/7 | ~50 hrs/week | 24/7 |
| Simultaneous calls | Unlimited | One | Queue |
| Real conversation | Yes | Yes | No — menus |
| Books appointments | Yes, live ERP | Yes | No |
| Sick days | None | Yes | None |
IVR is cheap and universally hated — it deflects instead of serving. Humans are great one call at a time, during hours, when present. AI does the front-desk job at all hours and hands the emotional, complex cases to you with full context.
Keep the human for what humans do best. Let Astra hold the phone line.
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